1. Introduction

Aspire Graphics (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following information:

Personal details: Name, email address, phone number, and delivery address when you create an account or place an order.
Order information: Products ordered, quantities, customisation details, and uploaded artwork files.
Payment information: M-Pesa transaction details, bank transfer references, or card payment data (processed securely through third-party payment providers — we do not store card numbers).
Usage data: Pages visited, time spent on site, browser type, device information, and IP address collected via cookies and analytics tools.

3. How We Use Your Information

Your information is used to:

Process and fulfil your orders
Communicate order status, delivery updates, and design proofs
Provide customer support and respond to enquiries
Send promotional offers and newsletters (you can opt out at any time)
Improve our website, products, and services
Comply with legal and regulatory requirements

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Courier and delivery partners to fulfil your orders
Payment processors to handle transactions securely
Service providers who assist with website hosting, analytics, and email communications

All third-party partners are contractually obligated to protect your data and use it only for the specified purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Data Security

We implement industry-standard security measures to protect your personal data, including:

SSL/TLS encryption for all data transmissions
Secure password hashing for user accounts
Regular security audits and updates
Access controls limiting data access to authorised personnel only

7. Your Rights

In accordance with the Kenya Data Protection Act, 2019, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing of your data for marketing purposes
Withdraw consent at any time

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for tax and legal compliance. You may request account deletion at any time by contacting us.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

For questions or concerns regarding your privacy, contact us:

Email: info@aspiregraphics.co.ke
Phone: 0722 513 085
Address: Nairobi, Kenya

Privacy Policy